17 September | ROME

Fiumicino is once again awarded as Best European Airport for Quality of Service in 2020

Mar 1, 2021 | NEWS

For the fourth time, Fiumicino airport has won the Airports Council International award among European airports with more than 40 million passengers a year.

Fiumicino, 1 March 2021 – For the fourth year running, “Leonardo da Vinci” receives the award as Europe’s most popular airport among passengers. This was announced by ACI (Airports Council International) – the international association that independently measures perceived quality in over 350 airports worldwide through interviewing travellers – which awarded Fiumicino airport the “Airport Service Quality Award” for 2020. 
The recognition comes in one of the most difficult and challenging years for the air transport sector. In particular, travellers at “Leonardo da Vinci” appreciated the effort Rome Airports made to guarantee a quality service even during the Covid-19 pandemic. 

The Roman hub achieves this award with a score of 4.47 on an annual basis compared to a maximum of 5. Specifically, the cleanliness of the terminals, the clarity of information to the public, the courtesy of the staff, the waiting time at the security checkpoints and the facilities at the airport are among the services most appreciated by passengers at “Leonardo da Vinci”.

“The result achieved”, said the CEO of ADR, Marco Troncone, “once again confirms the superior service levels offered to Leonardo da Vinci passengers and fits perfectly into our strategy focused on excellence in Quality and Safety, as well as Sustainability and Innovation. This recognition adds to all the others obtained recently and makes Fiumicino airport one of the most recognised airports in the world in the fight against Covid-19. Despite the gravity of the situation, ADR continues firmly on its quality path and responds to the challenges of the epidemiological crisis with responsibility and vitality, as witnessed by the role played on the vaccination front and the launch of the new travel protocols on international Covid Tested flights, a safe and innovative system to support the recovery of air traffic, which is strategic for the country”. 

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